ANAC 400 anac-400-2016
ANAC Resolution No. 400/2016 — conditions of air transport, passenger assistance and re-accommodation
In plain language
Brazil's passenger-rights rules. Rather than fixed compensation, it grants graduated material assistance by waiting time (communication after 1h, meals after 2h, accommodation after 4h) and a refund / rebooking / re-routing choice for cancellations and long delays. Monetary damages are pursued under the Consumer Defence Code.
Where it applies
BR
Key provisions, article by article
| Article | What it says |
|---|---|
| Article 21 | Reimbursement, rebooking, or re-routing On cancellation or long delay, the passenger chooses a full refund, rebooking, or re-routing (incl. by another carrier or mode). |
| Article 27 | Material assistance Communication after 1 hour, meals after 2 hours, accommodation and transport after 4 hours. |