Claim letter generator

Fill in your details and we will draft a claim letter you can send to the airline by email or post. The letter updates as you type.

Your details stay in your browser. Nothing you type here is sent to flighthelp or anyone else.

The letter generator needs JavaScript. Without it, use this outline and fill in the details yourself:Compensation claim — booking {booking}, flight {flight} on {date} Dear Sir or Madam, I am writing about booking {booking}: flight {flight} from {from} to {to} on {date}, operated by {airline}. On that date, {event}. Under {basis}, I am entitled to compensation of {amount} per passenger. If you consider that the disruption was caused by extraordinary circumstances, please provide evidence of those circumstances and of the measures you took to avoid the disruption. Please pay the compensation by bank transfer within 14 days. I will send my bank details on request. If I do not receive a satisfactory reply within that time, I will refer the matter to the competent enforcement body or alternative dispute resolution scheme, and reserve the right to take legal action. Yours faithfully,

Your details

Your full name

Other passengers on the booking (optional)Names, separated by commas. Leave empty if you travelled alone.

Your email address (optional)

Your flight

Booking referenceUsually six letters and numbers, e.g. ABC123.

Flight numbere.g. LH441

Date of the flight

Airline

From (airport code)

To (airport code)

Your claim

What happened

Hours late at your final destination

Rule you are claiming under

Amount claimed per passenger

Currency

Language of the letterAirlines must accept claims in English; many also accept their home language.

Your letter

Compensation claim — booking [booking], flight [flight] on [date]

Dear Sir or Madam,

I am writing about booking [booking]: flight [flight] from [from] to [to] on [date], operated by [airline]. On that date, my flight arrived [hours] hours late at the final destination.

Under Regulation (EC) No 261/2004, Articles 5, 6 and 7, as interpreted by the Court of Justice of the European Union (Sturgeon, C-402/07), I am entitled to compensation of [amount] per passenger[total].

If you consider that the disruption was caused by extraordinary circumstances, please provide evidence of those circumstances and of the measures you took to avoid the disruption.

Please pay the compensation by bank transfer within 14 days. I will send my bank details on request.

If I do not receive a satisfactory reply within that time, I will refer the matter to the competent enforcement body or alternative dispute resolution scheme, and reserve the right to take legal action.

Yours faithfully,
[name]

This letter is a template, not legal advice. Check every detail before sending it, and keep a copy together with the airline's reply.